What you should have received
Two emails: an order confirmation when you paid, and a dispatch confirmation when your parcel left us. The dispatch email carries the tracking number and the carrier’s link.
If your order has not been dispatched yet
Dispatch takes 4-7 working days from payment. Until the parcel leaves us there is no tracking number to give you, because it does not exist yet. There is nothing wrong with your order.
If you have a tracking number
Use the link in the dispatch email. Tracking can take up to 24 hours after dispatch to show its first scan — a number with no movement yet is normal.
If tracking has not moved in several days
UK parcels usually arrive 2 – 4 working days after dispatch. International times depend on the destination and its customs processing, and tracking often goes quiet while a parcel clears customs.
If a parcel has not arrived within 21 days of dispatch, email support@masolimi.shop with your order number and we will open an enquiry with the carrier.
If you cannot find either email
Check the spam folder first, then email support@masolimi.shop with the name and postcode used on the order and we will look it up and resend.
Getting help
Email support@masolimi.shop. Have your order number to hand.
MASO LIMITED
Company number 17274359, registered in England and Wales.
Registered office: 4 Capricorn Centre, Cranes Farm Road, Basildon, SS14 3JJ, United Kingdom
Email: support@masolimi.shop
MASO LIMITED is not currently registered for VAT. No VAT is charged on the prices shown on this website.